1. What is Zunlora?
Zunlora is an online platform specializing in offering a wide variety of high-quality bags, including handbags, backpacks, totes, and more. We cater to fashion-forward individuals who seek stylish, durable, and affordable options to complement their everyday outfits.
2. What types of bags do you sell?
We offer a diverse range of bags for various occasions and needs. Our collections include:
- Handbags: Stylish and functional designs perfect for daily use or formal events.
- Totes: Spacious and versatile, ideal for work, travel, or shopping.
- Backpacks: Comfortable and practical for students and professionals on the go.
- Clutch Bags: Elegant evening bags for special occasions.
- Crossbody Bags: Hands-free convenience combined with style.
- Satchels & Shoulder Bags: Classic designs for versatile wear.
3. Are your bags made of high-quality materials?
Yes, we take great pride in the quality of our bags. Each bag is crafted using durable, premium materials such as genuine leather, high-quality PU, and sturdy hardware to ensure longevity and reliability. Our team inspects every product before it is shipped to ensure it meets our strict quality standards.
4. How can I place an order?
Placing an order is simple:
- Browse our collection and choose the bag(s) you would like to purchase.
- Click on the item to view detailed information and select any preferred options (e.g., color, size).
- Add the item to your cart and proceed to checkout.
- Provide your shipping details, select your preferred payment method, and confirm your order.
Once your order is processed, you will receive an email confirmation with the details of your purchase.
5. What payment methods do you accept?
We accept a variety of payment options for your convenience, including:
- Credit and Debit Cards (Visa, MasterCard, American Express)
- PayPal
- Other secure payment methods available at checkout
6. How much does shipping cost?
Shipping costs vary depending on the destination and the size/weight of your order. To find the exact shipping cost, please proceed to checkout and enter your shipping address. We offer affordable shipping options worldwide.
7. How long will it take to receive my order?
Shipping times can vary based on your location. Generally:
- Domestic : 5-7 business days.
- International: 10-15 business days depending on the country.
Once your order is shipped, you will receive a tracking number so you can follow its progress.
8. Do you offer international shipping?
Yes, we offer international shipping to many countries. During checkout, you will be able to select your country and see the applicable shipping costs and delivery timeframes.
9. How do I track my order?
Once your order has been dispatched, we will send you an email containing a tracking number and a link to the carrier’s website. You can use this tracking number to monitor the progress of your shipment.
10. Can I cancel or modify my order?
If you need to cancel or modify your order, please contact our customer service team as soon as possible. Once the order has been processed and shipped, we are unable to make changes or cancellations.
11. What should I do if I receive a damaged or defective item?
We take great care to ensure that all our products are in perfect condition before they are shipped. If you receive a damaged or defective item, please contact us within 7 days of receiving your order. Provide details and photos of the damage, and we will arrange for a replacement or refund.
12. What is your return policy?
We offer a 30-day return policy on all items. If for any reason you are not satisfied with your purchase, you can return it for a full refund or exchange. To be eligible for a return, the item must be unused, in its original condition, and with all tags and packaging intact.
Please note, the customer is responsible for return shipping costs unless the return is due to a defective or incorrect item.
13. How can I contact customer support?
Our customer support team is available to assist you with any questions or concerns. You can reach us via:
- Email: 13887850739@163.com
- For inquiries or assistance with orders, please send an email with your order number and details, and we will respond promptly.
14. Are there any discounts or promotions available?
We occasionally offer discounts and special promotions to our customers. Be sure to subscribe to our newsletter or follow us on social media to stay updated on the latest offers and sales events.
15. How do I take care of my bag?
To keep your bag in the best condition:
- Keep it away from direct sunlight and moisture.
- Clean with a soft cloth and gentle cleaner if necessary.
- Store your bag in a dust bag when not in use.
- Avoid overloading to maintain its shape and structure.
16. Do you offer gift cards?
Currently, we do not offer gift cards, but we are considering introducing them in the future. Stay tuned for updates!
17. I still have a question, who can I contact?
If you have any further questions or need assistance, please don’t hesitate to contact our support team at 13887850739@163.com. We’re here to help!